Centour Travel & Trading (S) Pte. Ltd.

TERMS AND CONDITIONS 旅游细则

It is noted that our passengers are deemed to have read, understood and accepted the following terms and conditions:

DEPOSIT AND CANCELLATION OR AMENDMENT

A deposit is required upon confirmation of booking. Balance of tour fare must be 14 days before departure date. However for any booking made less than 14 days before departure date, full payment must be made. Nonpayment by the required date would result in the cancellation of your booking. For any cancellation or amendment made after the confirmation of booking, compulsory cancellation and amendment fees will be charged irrespective of any reason.

CANCELLATION FEE

Notification of cancellation of booking must be made in writing and received by the Company to be effective and to avoid misunderstanding. The following cancellation fees may be levied accordingly:

  1. More than 30 days prior to departure: Deposit will be forfeited
  2. Less than 29-8 days prior to departure: 50% of total tour cost
  3. Less than 7 days prior to departure: 75% of total tour cost
  4. Less than 3 days prior to departure: 100% of total tour cost
  5. Any change of booking within 30 days prior to departure will be considered a cancellation and the applicable cancellation fees will be levied accordingly.

ADMINISTRATIVE/ AMENDMENT FEE

An Administrative fee of S$75 (or equivalent) will be charges foe any amendment after documents are processed and S$30 after reservations have been acted upon.

REFUND OF UNUSED SERVICES

No refunds, either in part or in full, will be made for unused air tickets, ground transportation, meals and accommodation or sightseeing tours not taken. (Special Remarks No amendment will be allow during peak season)

TOUR PRICES:

Prices are subjected to revision without notice in the event of unforeseen circumstances like currency fluctuations, increase in hotel rates, local taxes etc.

The tour price excludes pre/post tour accommodation, laundry, room service, unspecified meals or tours, beverages, porterage’s, excess baggage charge, passport and visa costs, airport taxes, personal and baggage insurance, tips and all other items of a personal nature.

TRAVEL DOCUMENTS

All visa, passport, entry permits etc. have to be obtained prior to their entry into the country. The travel agent shall not be held responsible for any difficulties resulting from improper documentation or negligence in this matter. All passport must be valid at least 6 months from the date of entry into the country.

EXTENSION OF STAY/ RETURN FLIGHT

Extension of stay after the end of the tour is permitted subject to the maximum validity and restrictions of the ticket. Reservation of flight and accommodation for extension of stay should be made prior to commencement of the tour. It is the passenger’s responsibility to ensure that confirmed bookings are held for the return flight. Extension of stay is at the passenger’s own expenses and transfer will not be provided. And it is the passenger’s responsibility to reconfirm the return flight 72 hours before departure date after deviate from group.

CREDIT CARD PAYMENT

All payment made through credit cards are not acceptable for any of the discount package and special package. It is also not applicable for any booking of Malaysia package.

RESPONSIBILITY

1) CENTOUR TRAVEL & TRADING SINGAPORE PTE LTD and / or its associated agent act only for the hotel contractors, transportation companied and other principles. Document, ticket and vouchers are issued subject to those terms and contracts under which these services are provided.

2) Individual person participating in any tour or holiday organised by CENTOUR TRAVEL & TRADING SINGAPORE PTE LTD and / or its associated agents are liable in every respect to carry his/ her own risk, of which the company and / or its associated agents are not responsible to any person as a result of the following:

  1. Additional expenses incurred due to delays or charges in air, or any transportation services, sickness weather, war, strikes or other causes.
  2. Loss of baggage or accident damage and other personal effects as it is the responsibility to effect insurance if desired.
  3. Deportation or refused of entry by immigration authorities of tour passengers resulting from holding improper travel documents or possession of unlawful items or other causes or whose behaviour and activities are considered as subversive by the foreign government concerned.

3) In anyway necessary, CENTOUR TRAVEL & TRADING SINGAPORE PTE LTD and / or its associated agents reserve the right to after to alter or modify with or without prior notice the itineraries, travel arrangements, flight schedule and airlines, or ,in circumstances over which the operator have no controls.

4) CENTOUR TRAVEL & TRADING SINGAPORE PTE LTD also reserve the right to withdraw or cancel at any time on booking made by or on behalf of clients, of which the company shall not be liable of such withdrawals or cancellation except that money paid by such clients to such booking fees shall be refunded to them.

5) Should there be difficult and uncooperative tour passengers during the tour, whose act and conduct which the tour leader in charge deems to be unreasonable and detrimental to the enjoyment, well-being, interest and salary of other passenger in the smooth-running of the tour, in general, the tour leader concerned possesses full discretion to deal with such persons as he/ she deems fit, including requiring him/ her to leave the tour. In this respect, the decision of the tour leader is final and CENTOUR TRAVEL/ TRADING SINGAPORE PTE LTD will not make refund for any uncompleted part of the tour.

6) The ticket issued to passenger is a special ticket restricted to certain airlines already. It is non-endorsable, non-reissuable, and non-refundable. CENTOUR TRAVEL & TRADING SINGAPORE PTE LTD and / or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred or any alteration on the routing or change of date of travel by passengers which is solely at his/ her own risks.

Airlines are not responsible for any arts, commission or event during the time passengers are not on board their aircraft as the sole responsibility of any airlines used in the tour is limited to that set out in the passenger contract evidenced by the ticket.

凡参加本公司旅行团的团员,应视为已经理解,并同意接受下列各项细则:

订金/取消/更改:

团员报名时必须缴交订金为报名费,其余的余额必须在出发前14天缴清,凡在出发前14天才报名者则必须缴清全数。若在期限后仍未缴清余额者将一律被视为取消行程。在报名后退出者,不论有意或无意,本公司都一律收取手续费。

退款:

任何团员在旅途中若自动放弃膳食、游览节目或住宿,均不得要求退款或减价。 凡取消行程者一律须以书面通知以免引起不必要的误会。

  1. 凡在出发前30天取消,其订金一律没收。
  2. 凡在出发前29天至8天取消,则收取50%的旅费。
  3. 凡在出发前7天取消,则收取75%的旅费。
  4. 凡在出发前3天取消,则收取100%的旅费。

行政/更改费用:

凡在报名后所做出的任何更改,本公司一律更改费用每人S$30/=,但若在所有文件都发出后而作的任何更改,则每人须付S$75/=(特殊情况:凡在旺季报名者,一律不准有任何更改)。

退款 :

任何团员在旅途中若自动放弃膳食、游览节目或住宿,均不得要求退款或减价。

凡取消行程者一律须以书面通知以免引起不必要的误会。

  1. 凡在出发前30天取消,其订金一律没收。
  2. 凡在出发前29天至8天取消,则收取50%的旅费。
  3. 凡在出发前7天取消,则收取75%的旅费。
  4. 凡在出发前3天取消,则收取100%的旅费。

旅游证件:

任何团员在为出发前须确定持有最少6个月期限(以出发日为准)的有效护照及旅游证件以及有关当地的有效签证。本公司对于任何因旅游证件不足或签证失效等引起的不便一律不负责。

在全程行程游毕后欲延期返回者须在机票有效期限内返国。而在延期期间的住宿,或行程安排应在出发前办妥,旅客须自觉地确定在延期后有确定的回程机位。在延期后,旅客须在回程前72小时内便再次确定回程机位,以免机位被自动取消。

凡延期者,其住宿以及一切接送膳食等将有旅客自费

以信用卡付款者:

凡特价优待或已获折扣者都不能以信用卡付款。除此之外凡报名参加马来西亚观光旅游者等不得以信用卡付款。

责任:

本公司或其代理公司只是作为航空公司、运输公司及酒店代理,因此团员若涉及任何事故,当根据航空公司,运输公司及酒店所发出的机票、证件所列明的细则及合作为解决根据,而与本公司及代理无关。

任何团员参加本公司或代理主办的旅行团,若不幸发生下列任何事故,当由团员负责,概与本公司或其代理无关,这些包括:

1. 行程或行程表的不准确或错误或

2. 由于航空公司或任何其他运输服务所造成的延迟或变动、疾病、气候、罢工、战争、检疫以及其他事故,因此而造成的额外开销。

3. 本公司对行李以及私人财物的损坏或遗失以及个人意外不负责任。团员应该承购有关的保险。

4. 由于团员携带违禁物品,或旅行文件不适合,或其行为及活动被外国政府视为不法和破坏,而被外国移民厅拒绝入境和驱逐出境。

由于不得已的情况,本公司或其代理公司在必要时,有权修改行程,旅行安排和酒店住宿,或派遣专人领队,而无需事前通知。

本公司也有权取消任何旅客的报名,本公司将不负责其他责任。而旅客已缴的报名费将悉数退还。

任何团员若妨客到团体或其他团员的正常活动、利益以及安全时,负责的随团领队有权处理,并使具体情况,采取行动取消其行程,令其离团。

随团领队的决定是最后者,不得异议。而本公司不退还其未完成的行程的旅费

本公司有权改变观光节目、价格、服务、和条件,而无须事前通知。

观光级机票是一种特殊机票,不准更改、变动或退票。若任何旅客欲更改飞行路线或日期,因此所造成不便或额外费用,概由旅客个别负责,与本公司无关。

航空公司只负责机票所载的各项条款,若乘客未进入机内,航空公司并不承担任何责任,敬希垂注。

*中文旅游细则,以英文版为准